Refund and Returns Policy
At Bengal Harvest, your satisfaction matters to us. If something isn’t right with your order, we’re here to make it right with a simple, worry-free process.
Easy Return Window
You can request a return or replacement on the spot, in front of the delivery person, after checking your product at the time of receiving – or within 2 days of receiving your order – if the product is damaged, defective, spoiled, or not as described.
Since we deal in food products, leakage or damage can sometimes happen in transit. We strongly encourage checking your order in front of the delivery person before accepting it, so any issue can be resolved immediately. If you notice a problem after they’ve left, simply contact us within 2 days and we’ll take care of it.
Simple Return Process
If you notice the issue while the delivery person is still there: Simply return the product to them on the spot and contact us right away via WhatsApp or phone to confirm your replacement/refund.
If you notice the issue after delivery (within 2 days):
- Contact us through WhatsApp, Facebook Messenger, or a phone call
- Share your Order ID, describe the issue, and send a photo/video of the product for quick verification
- Once verified, our team will approve your return within [72 hours]
Replacement or Refund – Your Choice
Once your return is approved, you can choose:
- Replacement: We’ll deliver a correct/fresh product on our next available run, free of charge
- Refund: Get your money back – see refund method below
Conditions for a Valid Return
- The product must be unused, unopened, and in its original packaging (for damaged/spoiled items, this doesn’t apply – a leaking or spoiled item is returnable even if the seal is broken)
- All accessories/freebies included with the order should be returned if applicable
- Returns are not accepted for products damaged due to customer mishandling after delivery, or for change-of-mind requests
Refund Method
Since we currently operate on Cash on Delivery only (no card or online payment gateway), all approved refunds are sent via bKash or Nagad to the number of your choice.
Refund Timeframe
Once approved, refunds are typically sent within 1-3 working days.
Partial Refunds
If only part of your order qualifies for a refund (e.g. one item out of a multi-item order), we refund the amount for that specific item only.
No Hidden Deductions
You’ll receive the full eligible refund amount, unless a deduction is genuinely due to customer-caused damage or missing items.
Who Pays Return Shipping
- If the issue is on our end (wrong/damaged/spoiled item): Bengal Harvest covers the return cost
- For other approved returns (not due to our error): the customer is responsible for return shipping costs
Our team is always ready to help make your return experience smooth and stress-free.
For any issue, reach us at: WhatsApp: +8801670186070 | bengalharvest.bd@gmail.com