Frequently Asked Questions (FAQ)
How can I place an order?
You can order through our website, WhatsApp, Facebook Messenger, or by phone call – whichever is most convenient for you.
What payment methods do you accept?
We currently accept Cash on Delivery (COD). For orders inside Dhaka, no advance payment is needed — pay in cash on delivery. For orders outside Dhaka, the delivery charge must be paid in advance via bKash or Nagad; the product price is still collected in cash when your order arrives.
How do I track my order?
Visit our Track Order page and enter your Order ID, or message us on WhatsApp for a status update.
What are the delivery charges?
- Inside Dhaka: ৳70 (Minimum)
- Outside Dhaka: ৳130 (Minimum)
How long does delivery take?
1-3 business days inside Dhaka, and, 3-5 days outside Dhaka
Can I cancel or change my order after placing it?
Yes, as long as it hasn’t been dispatched yet. Contact us via WhatsApp or phone as soon as possible.
What if I receive a damaged or wrong product?
Contact us infront of delivery person via WhatsApp or phone with a photo of the product. We’ll arrange a replacement or refund – see our Refund & Returns Policy.
Are your products really chemical-free?
Yes. We work directly with smallholder farmers and, where possible, produce products ourselves – sourcing from the root rather than through middlemen. We don’t use the word “organic” because we’re not certified; “chemical-free” is the standard we can actually stand behind.
Do you sell wholesale?
Yes, we supply both retail and wholesale customers. Contact us at +8801670186070 for bulk pricing.
How do I contact customer support?
- Phone: +8801670186070
- WhatsApp: +8801670186070
- Facebook: facebook.com/BengalHarvest